Batelco Bahrain CEO Eng. Muna Al Hashemi receives the ISO 9001:2015 certificate from BSI Middle East and Africa Regional Managing Director Theuns Kotze with Batelco General Manager HR & Corporate Services Suhaila Alnowakhda (right) and BSI Operations Manager Eng. Hani Al-Taher (left)

Batelco, Bahrain’s leading digital communications provider has been announced as the first telecommunications company in the Middle East to be awarded with ISO 9001:2015 certification from the BSI Group (British Standards Institution). Batelco successfully completed the certification audit to the newly revised ISO 9001:2015 Standard on March 30 surpassing the internationally agreed 3-year transition period. In addition to being the first telecom company in the Middle East to receive the certification, Batelco has the honour of being the first company in Bahrain to achieve this standard.

The British Standards Institution which shaped the original Quality Management Standard that became ISO 9001 has worked with Batelco since 1996, helping the organisation to embed the standard to cover all business units of Batelco and to achieve sustainable performance improvements. ISO 9001 was originally written with the customer in mind and that remains the priority for ISO 9001:2015; this is in line with the strategy adopted by Batelco which addressed each layer of the organization towards Superior Customer Centricity.

The ISO 9001:2015 certificate was presented to Batelco Bahrain Chief Executive Eng. Muna Al Hashemi by BSI Middle East and Africa Regional Managing Director Theuns Kotze at a ceremony held at Batelco’s Headquarters in Hamala on June 9. A number of Batelco executives and officials who were instrumental in completing the ISO process were in attendance.

ISO - Group Photo BSI Presentation
Batelco and BSI officials at the presentation ceremony

Mrs. Al Hashemi said that Batelco was really delighted to be the first telecommunications company in the Middle East and the first company in Bahrain to achieve certification to ISO 9001:2015.

“I extend my appreciation to all our staff who worked so diligently to reach this notable achievement which makes us very proud.”

The ISO 9001 Quality Management System, the world’s most popular management system standard, is used by over one million organizations around the world.

Batelco General Manager HR & Corporate Services Suhaila Alnowakhda added that the recognised Quality Management System helps organisations to run more efficiently and profitably by providing a framework for consistent performance, reliable service and long-term continuous improvement.

“Quality has always been at the heart of Batelco, and this certification is another successful step towards an efficient Quality Management System that improves efficiency and ultimately improves customer satisfaction. Batelco has achieved this by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels,” she added.

Commenting on the occasion Mr Kotze said that ISO 9001 outlines ways to achieve, as well as benchmark consistent performance and service, by putting in place processes that allow companies to improve the way they operate at all levels and place the needs of its customers as a priority.

“This certification is evidence of Batelco’s continuous effort and commitment to best practices. I would like to congratulate the entire project team, senior management and all staff members who were involved in this project.”

Formed in 1901, BSI was the world’s first National Standards Body and, over 100 years later is globally recognized as the champion of best practice. BSI is also responsible for originating many of the world’s most commonly used management systems standards and currently has 37,384 standards in their portfolio. BSI works with over 80,000 clients in 182 countries worldwide to help them adopt and cultivate the habits of best practice.