Wednesday, September 30, 2020

BBK LAUNCHES PIONEERING SERVICES FOR CUSTOMERS WITH SPECIAL NEEDS

BBK, Bahrain’s pioneer in retail and commercial banking, announced the launch of an array of tailored services that are designed to enhance the Retail Banking experience for its customers with Special Needs. The new services, which were launched on the 2nd of January, 2017 at the Budaiya Financial Mall, underscore BBK’s continued commitment to meet the needs of all of its customers. In fact, the Bank launched the first ATM in Bahrain that was specially designed for the visually impaired in 2014 at Isa Town Financial Mall followed by Riffa and Budaiya Financial Malls.

Commenting on the launch, BBK’s Chief Executive, Mr. Reyadh Sater, said: “BBK is dedicated to continually enhance the customer’s Retail Banking experience and hence, we highlight the importance of listening carefully to our customers and ensure responding to their needs. The launch of our dedicated services is a response to our Special Needs customers’ desire to carry out their banking activities with convenience, independence and complete privacy.”

The Bank improved its Budaiya Financial Mall to make it fully accessible to cater to customers with Special Needs. In addition to offering dedicated parking spaces, the Financial Mall has a permanent wheelchair access ramp and special tiles to guide visually impaired customers to the ATM and to the Special Needs Priority Desk which has been also lowered to cater to wheel chair users. Additionally, the Financial mall offers Braille application forms and voice-over support for account opening shall the visually impaired customers prefer an audio recorded version of the terms and conditions to assist them in conducting their banking transactions independently.

Moreover, the bank’s queuing system also offers priority automatically to all existing Special Needs customers by simply using their Smart Cards or debit cards in the Ticket Printer’s built-in card reader.  Furthermore, the bank ensures that all customers with Special Needs are exempt from fees and charges on withdrawals done through bank counters as well as minimum account balance requirements  on Current and Savings accounts. The bank also offers a dedicated door-to-door service to Special Needs customers with limited mobility for any non-cash service.

“At BBK we really do promise Brighter banking for everyone, and we are committed to deliver on that promise. Our new bouquet of dedicated services not only include enhancements to our physical branches and ATM’s, but also encompass the training and development of our people. Through specialized courses, including sign language, BBK employees are able to maintain a better understanding of the needs of all our customers.” Mr. Reyadh Sater added.

Coinciding with the launch, BBK also welcomed members from Bahrain Mobility International for a tour in the Budaiya Financial Mall to explore the new facilities dedicated to customers with Special Needs. The members of the Bahrain Mobility International expressed their admiration towards BBK’s efforts to better serve the segment and were impressed with the services being offered and dedicated to customers with Special Needs.

MOST READ

The Sustainable Energy Authority, and Rashid Equestrian & Horse Racing Club Signs MoU in the field of Renewable Energy

Dr Abdul Hussein bin Ali Mirza, Chairman of the Sustainable Energy Authority, and Sheikh Salman bin Rashid Al Khalifa, Executive Director of the Rashid...

Batelco’s Initiative to Waive 500 SME’s Broadband Bills for Three Months Much Appreciated by Business Sector

A number of business owners have extended their appreciation to Batelco for the financial support towards their fixed internet cost for 3 months in...

STAR Quiz Challenge 2020 resurfaces in an all-new avatar

Calling all quiz enthusiasts... the wait is over! Star Plus, the region’s leading television channel, is proud to announce the commencement of the 10th...

HM King addresses United Nations General Assembly

His Majesty King Hamad bin Isa Al Khalifa has delivered Bahrain’s address to the 75th session of the United Nations General Assembly in New...

BeAware App to offer coronavirus PCR test certificate service

The Information & eGovernment Authority (iGA) Chief Executive, Mohammed Ali Al Qaed announced that the “BeAware Bahrain” App will begin providing a Real Time...

Gulf Air Resumes Direct Flights to Amman

Gulf Air, the national carrier of the Kingdom of Bahrain, announces that it has resumed its direct flights to and from Amman’s Queen Alia...

Bahraini hero Hamza Kooheji beats Aidan James and edges closer to a BRAVE CF title shot

Bahrain’s own Hamza Kooheji earned perhaps the biggest victory of his career as he walked away with a split decision win over Aidan James,...

Health Minister hails ‘Shaikh Isa bin Ali Award for Voluntary Work’

Health Minister, Faeqa bint Said Al-Saleh, has expressed sincere thanks and gratitude to the Cabinet Affairs Ministry’s Undersecretary and Good Word Society’s Honorary President,...

HH Shaikh Nasser says Hussain Al Rashid is a “True Champion” and an “Example to Follow”

HH Shaikh Nasser bin Hamad Al Khalifa, Representative of His Majesty the King for Humanitarian Work and Youth Affairs has published a video on his...

Education Minister participates in virtual meeting

Minister of Education Dr. Majid bin Ali Al Nuaimi participated in the Arab Education Ministers meeting on endorsing the document of developing education in...

Launch of the “Made in Bahrain” initiative and Broadcasting Chinese Macau Orchestra Concert on the Occasion of World Tourism Day

The Bahrain Authority for Culture and Antiquities celebrated the World Tourism Day, Sunday, September 27, 2020, with launching the “Made in Bahrain” initiative, and...

Bahrain’s presence in the European Market to Achieve The Kingdom 2030 Vision

HH Shaikh Nasser bin Hamad Al Khalifa, Representative of His Majesty the King for Humanitarian Work and Youth Affairs has received, in the presence...

Business ventures from Thailand continues in The Kingdom of Bahrain

Since the outbreak of Covid-19 that has unleash an economic downfall, Thai business collaborations continues, expanding business ties between The Kingdom of BAHRAIN AND...

NSSA announces NASA SpaceApps Challenge

The National Space Science Agency (NSSA) has announced its online registration for university and high school students to participates in the NASA Space App...

UoB Students Can Pay for Courses and Buy Textbooks Online Via Bahrain.bh!

A busy academic year ahead, compounded with the pressures of maintaining social distancing, may find some students feeling overwhelmed. Such challenges have been a...