Sunday, May 31, 2020

Enhanced Chat Bot Communications

Short for chat robot, a computer program that simulates human conversation, or chat, through artificial intelligence. Typically, a chat bot will communicate with a real person, but applications are being developed in which two chat bots can communicate with each other. One well known example of a chat bot is ALICE.

Below are some examples of its deployment:

Chatbot Deployment in Government Services

Governments can deploy Chatbots to provide step-by-step instructions and coaching to their citizens in completing the required forms and applications, receiving community information, soliciting feedback from residents, redirecting citizens to the appropriate government entities, and suggest solutions for matters related to government rules and regulations including tax rules, regulations on passports, birth certificate, identity cards, etc.

The City of Mississippi is currently using a chatbot to help citizens complete a variety of tasks from renewing their driver’s license to obtaining hunting and fishing permits. The Singaporean government offers users its Joanne bot to access tax information easily and accurately. Alex, the Australian Taxation office Chatbot, has also been developed to provide users with quick and easy access to tax information and preparation. The city of Bonn in Germany has developed a chatbot called Bonn to guide its citizen with city services and related administrative rules.

Chatbot Deployment Enhance Employee Productivity

One of the major challenges of today’s employees is how to utilize different platforms to perform their required tasks. Chatbots, through consolidating APIs and machine language, offer a common virtual concierge that is capable of combining various user interfaces into one and enhancing employee productivity. Another internal application of Chatbots in an office environment is in HR and IT departments as they should serve a wide range of questions from staff that often required detailed and step-by-step instructions. Chatbots could save time and improve response time as they can address hundreds of queries at any given time. The City of Los Angeles is currently using a Chatbot, Chip, to assist its residents to deal with their IT needs and managed to cut down the number communications via emails by 50%.

Chatbot Deployment in Resolving Complaints

One of the main costs for a typical customer-centered organization is customer service. It is estimated that businesses around the globe spend $1.3 trillion dollars each year to support their customers. IBM claims Watson, its leading AI platform behind their chatbot products, can cut the response time to Tier 1 inquiries from 38 hours to 5.4 minutes, deal with more than 40 different cases at a time, and reduce the cost of inquiry from average $15-$200 to $1.12 Governments definitively can benefit from utilizing Chatbots to resolve complains and provide customer support.

 

By Dr. Jassim Haji

MOST READ

Royal Humanitarian Foundation launches new charity initiative

A charity initiative aimed at supporting Bahraini citizens and families and other needy people affected by COVID-19 has been unveiled. The Royal Humanitarian Foundation (RHF)...

HH Shaikh Nasser bin Hamad praises “Al-Sariya” Quiz Show success

HM the King’s Representative for Humanitarian Work and Youth Affairs, National Security Advisor and Supreme Council for Youth and Sports (SCYS) Chairman His Highness...

INJAZ Bahrain offers educational programs online amid Covid-19 outbreak

INJAZ Bahrain has recently launched a series of programs online, in response to the outbreak of the novel coronavirus in Bahrain. The online programs,...

Labour Ministry launches electronic employment service

The Labour and Social Development Ministry has announced the launch of the electronic employment procedures as of Monday, noting that job-seekers are now provided...

Minister highlights Bahrain’s efforts to fight smoking, preserve public health

Health Minister, Faeqa bint Said Al-Saleh, has said that the World No Tobacco Day provides an opportunity for Bahrain to promote social awareness on...

RHF and iGA Launch Registration Service for those entitled for support from the “Feena Khair” Campaign via Bahrain.bh

The novel coronavirus (COVID-19) pandemic has affected all of us in different ways, some more severely than others. To help the Bahraini Community  overcome...

Information Minister hails HH Shaikh Nasser’s support to the media

Information Affairs Minister Ali bin Mohammed Al-Romaihi paid tribute to HM the King’s Representative for Humanitarian Work and Youth Affairs, National Security Advisor and...

Bahrain’s Visionary Implementation of Robots to Combat COVID-19

As a visionary step, Bahrain has introduced robots for the assistance of COVID-19 patients. H.E Fatima A.Wahid Al Ahmed Assistant Undersecretary for Resources and...

HRH Premier: Bahrain’s successful experience in facing pandemic will be recorded in history

His Royal Highness Prime Minister Prince Khalifa bin Salman Al Khalifa has extended heartfelt congratulations to the citizens and residents on Eid Al-Fitr, wishing...

Bahrain India Society participates in the combat against COVID-19

The Board of Directors of Bahrain India Society participated in the combat against the coronavirus. Under the eminent  leadership of His Majesty the King, His...

Justice Minister stresses compliance to precautionary measures

Justice, Islamic Affairs and Endowments Minister Shaikh Khalid bin Ali Khalifa stressed the necessity of performing the Friday prayers in accordance with the mandatory...

Gulf Air imports more than 80 tons of medical supplies in May

In response to national COVID-19 mitigation efforts, Gulf Air, the national carrier of the Kingdom of Bahrain, has successfully imported 82 tons of medical...

Bahrain’s Representation at World Health Organisation, Interview with Dr. Muhammad Shaban

Dr. Muhammad Shaban, Head of Health programs & Policies of the Supreme Council of health and member of the national team to address the...

Babasons Replaces their Fleet with New Maxus V80 Vehicles

Motorcity, the exclusive distributor of Maxus vehicles in Bahrain has delivered a fleet of five Maxus V80 vehicles to Babasons, a leading supermarket chain...

Gulf Air Resumes Flights from Pakistan

Gulf Air, the national carrier of the Kingdom of Bahrain, confirms the return of operations out of the Islamic Republic of Pakistan starting from...