First Motors, the exclusive distributor of Genesis vehicles in the Kingdom of Bahrain, recently hosted a training programme on the Genesis Concierge Service for a number of its employees at the First Motors Showroom, Sitra.
The training event was provided by Hyundai MENA and conducted by the General Manager of Aspire in Europe, Middle East & North Africa and India, Mr. Duncan Hardie. Staff members from the Sales, Marketing, CRM and Service departments participated in the comprehensive workshop, which took place over the course of a single day, and were each provided with a certificate for successfully completing the seminar.
The training elaborated on the Concierge Service that is being offered on all the cars in the line-up of the recently recreated luxury vehicle segment of Hyundai Motors, Genesis Motors. Though the luxury automotive brand was launched as recently as September 2016 in the Kingdom of Bahrain, its outstanding features and internationally acclaimed aesthetic features have made it an instant hit, proving enormously popular amongst car enthusiasts. And the Genesis Concierge Service was introduced to complement the exceptional nature of the vehicle, garnering further praise for its all-inclusive features.
Speaking about the training, Mr. Ahsan Chishty, the General Manager of First Motors said: “At First Motors, we believe that the most significant assets of a company are its employees and the true strength of any organization lies in how its own resources are invested in. Therefore, for us to be hosting a renowned and knowledgeable individual in Mr. Duncan and for our workforce to be given the opportunity to learn the intricacies of the Genesis Concierge Service exemplifies our drive to grow from within, which in turn highlights our strive to constantly evolve and excel in the provision of our services and products for our customers.”
Embodying First Motors’ consistent efforts to stand out amongst other dealerships and be recognized for its distinctive commitment to its customers, the Genesis Concierge Service includes 5 Years Home to Home Service, which is a customer-oriented service with Free Pick up & Delivery, the Courtesy Car Service, which provides customers with replacement vehicles during servicing, highly competitive 5 years Complimentary Maintenance service (up to 100,000 km) for a maximum of 10 times, and the Genesis Connected services, a proactive app intended to provide high levels of convenience to Genesis owners by combining safety, car care, remote functionality and infotainment into a complete package.
Extensive in nature, the Genesis Concierge Service also provides owners with the Best Manufacturer Warranty in the industry for 5 Years Unlimited Mileage, in addition to the sensational Lifetime Warranty that is offered on the entire range of passenger vehicles by First Motors, free Premium Roadside Assistance for 5 years and Map Care Free, state of the art navigation maps with frequent, periodic software updates.
Highlighting the exclusivity of joining the Genesis fold, all Genesis owners will also be given the privilege of gaining accessibility to the comprehensive features of the Genesis Concierge Service from anywhere in the Middle East complementary for 2 years, which provides counselling and reservation service to boost travelling, dining, shopping and cultural experience wherever they go.
First Motors, part of Al Zayani Investments group, is fully committed to demonstrating to the Bahraini market that Genesis is the brand that represents unique value for money without compromise. Their confidence in the brands is demonstrated through their sensational Lifetime Warranty that is offered on the entire range of passenger vehicles.