Saturday, May 30, 2020

High Demand on Tawasul App in 2018

Information & eGovernment Authority (iGA) Chief Executive Mr. Mohamed Ali AlQaed stated that the directions of HRH Prince Salman bin Hamad AlKhalifa – the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister – in launching a national system to receive citizens’ suggestions or complaints and resolve electronically, has contributed in increasing user’s experience in government services and raised the satisfaction level. He pointed out to the noticeable development witnessed by the system this year by receiving over 19,000 cases out-of-which 64% were received via the Tawasul app available via bahrain.bh/apps.

He added that Tawasul aims at providing permanent solutions and development opportunities by identifying the challenges especially within the repeated cases, along with direct interaction and other features that helped in raising the utilization rate and increasing demand. He further mentioned that work is in progress to develop services and joining more entities.

Developing the app comes in light of increasing public’s interest and trend towards applications as the Tawasul app offers a variety of new features that are not included in the website version. Features include simplicity of entering cases as users can create a profile which saves their personal data to avoid re-entry in the future.

He further stated that today (before the end of the current year), 2018 recorded the highest number of received cases in comparison to previous years – reaching over 19,000 cases out of 58,000 cases directed to 33 government entities. Noteworthy, 80% of cases were complaints.

With the public entities’ interaction in handling received cases through Tawasul, entities maintained high-level of performance of 97% Service Level Agreement (SLA).

Proved by the noticeable rise in the number of public entities that were honored during the Government Forum 2018 with the award granted for interacting with customers. This year’s forum rewarded 11 entities for their efforts and dedication in responding and interacting with all received cases via the system within SLA – when only 3 or 4 entities were recognized in the past awards.

Tawasul is available via the eGovernment Apps Store at (bahrain.bh/apps) which easily sends suggestions and complaints to government entities with the ability to attach documents in a timespan that does not exceed 30 seconds, follow-up on the complaint through the given reference number along with the poll presented for applicants’ feedback. Additionally, the Authority has recently added the feature of evaluating government service centers which enable visitors of these centers to evaluate their experiences from all its aspects.

 

MOST READ

Royal Humanitarian Foundation launches new charity initiative

A charity initiative aimed at supporting Bahraini citizens and families and other needy people affected by COVID-19 has been unveiled. The Royal Humanitarian Foundation (RHF)...

Update your official listed address conveniently through Bahrain.bh!

If you’re looking for the most convenient method of updating government records of your official address, then your best bet would be to do...

KHK Heroes extends further support to UCO Parents Care Centre

UCO Parents Care Centre was founded in 1994 as an initiative of UCO Marine Contracting Co. and with support of the Ministry of Health...

stc Bahrain and NEC Payments partner to launch Bahrain’s first mobile wallet Prepaid MasterCard

Setting a new benchmark in mobile payment solutions; stc Bahrain, a world class digital enabler, has partnered with NEC Payments, a regional leader in...

AI in Global Video Conferencing Industry by Dr. Jassim Haji

When I did my dissertation project of the Masters degree 20 years ago on Video Conferencing, the market and business were not prepared to...

Bahrain’s efforts to deal with COVID-19 impact on workers praised

Director General of the International Organisation for Migration (IOM), Antonio Vitorino, praised the efforts made by the Kingdom of Bahrain to rectify the conditions...

Eid Al Fitr on Sunday

Eid Al Fitr will be on Sunday, the moon-sighting committee has announced. In a statement, the committee, made up of four well-known religious scholars, said...

The Rotary Club of Salmaniya organizes virtual meeting

The Rotary Club of Salmaniya held it’s 8th virtual meeting on May 20th 2020 on zoom. In the spirit of the Month of May...

400,000 meals distributed to expatriate workers during Ramadan

The Capital Governorate has overseen, in cooperation with the Police Directorate, the distribution of 400,000 Iftar meals to expatriate workers, within the ‘Feena Khair’...

Information Minister hails HH Shaikh Nasser’s support to the media

Information Affairs Minister Ali bin Mohammed Al-Romaihi paid tribute to HM the King’s Representative for Humanitarian Work and Youth Affairs, National Security Advisor and...

Always Banish Negative Thoughts from Mind by Dhananjay Mahadev Datar

The decade of 1995 gave a strange turn to my life. I describe that period with the borrowed title of a movie- The good,...

HRH Premier: Bahrain’s successful experience in facing pandemic will be recorded in history

His Royal Highness Prime Minister Prince Khalifa bin Salman Al Khalifa has extended heartfelt congratulations to the citizens and residents on Eid Al-Fitr, wishing...

Gulf Air imports more than 80 tons of medical supplies in May

In response to national COVID-19 mitigation efforts, Gulf Air, the national carrier of the Kingdom of Bahrain, has successfully imported 82 tons of medical...

INJAZ Bahrain concludes the fifth edition of “INJAZ Talk”

INJAZ Bahrain has recently concluded the fifth edition of its annual program, “INJAZ Talk”. The virtual talks were held remotely through a series of...

BRAVE Combat Federation will expand into professional boxing

The fastest-growing MMA organization in the world is set to take the world of boxing by storm. BRAVE Combat Federation has announced that, in...