Friday, November 15, 2019

High Demand on Tawasul App in 2018

Information & eGovernment Authority (iGA) Chief Executive Mr. Mohamed Ali AlQaed stated that the directions of HRH Prince Salman bin Hamad AlKhalifa – the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister – in launching a national system to receive citizens’ suggestions or complaints and resolve electronically, has contributed in increasing user’s experience in government services and raised the satisfaction level. He pointed out to the noticeable development witnessed by the system this year by receiving over 19,000 cases out-of-which 64% were received via the Tawasul app available via bahrain.bh/apps.

He added that Tawasul aims at providing permanent solutions and development opportunities by identifying the challenges especially within the repeated cases, along with direct interaction and other features that helped in raising the utilization rate and increasing demand. He further mentioned that work is in progress to develop services and joining more entities.

Developing the app comes in light of increasing public’s interest and trend towards applications as the Tawasul app offers a variety of new features that are not included in the website version. Features include simplicity of entering cases as users can create a profile which saves their personal data to avoid re-entry in the future.

He further stated that today (before the end of the current year), 2018 recorded the highest number of received cases in comparison to previous years – reaching over 19,000 cases out of 58,000 cases directed to 33 government entities. Noteworthy, 80% of cases were complaints.

With the public entities’ interaction in handling received cases through Tawasul, entities maintained high-level of performance of 97% Service Level Agreement (SLA).

Proved by the noticeable rise in the number of public entities that were honored during the Government Forum 2018 with the award granted for interacting with customers. This year’s forum rewarded 11 entities for their efforts and dedication in responding and interacting with all received cases via the system within SLA – when only 3 or 4 entities were recognized in the past awards.

Tawasul is available via the eGovernment Apps Store at (bahrain.bh/apps) which easily sends suggestions and complaints to government entities with the ability to attach documents in a timespan that does not exceed 30 seconds, follow-up on the complaint through the given reference number along with the poll presented for applicants’ feedback. Additionally, the Authority has recently added the feature of evaluating government service centers which enable visitors of these centers to evaluate their experiences from all its aspects.

 

MOST READ

BRAVE International Combat Week: The Stage Set for KHK World Championship

The Kingdom of Bahrain is ready to be the center of the world as the BRAVE International Combat Week officially gets underway this Sunday...

Malabar Gold & Diamonds opens 9th showroom in Hyderabad

South Indian actress and the brand ambassador of Malabar Gold & Diamonds Ms. Tamannaah Bhatia and Home Minister of Telangana, Mr. Mohammad Mahmood Ali,...

Fuddruckers opens its doors at Park Plaza in Diplomatic Area

Mr. Naser Abdulhameed Alnaser, Principal-Investments representative at Venture Capital Bank graced the ribbon cutting ceremony for the opening. This is the seventh location in...

Motorcity Launches New Volvo S60 Sports Sedan in Bahrain

Motorcity, the exclusive distributor of Volvo cars in Bahrain has announced the launch of the new S60 mid-size premium sports sedan at a press...

Cruise tourism continues to remain strong in 2019-2020

Khalifa Bin Salman Port (KBSP), operated by APM Terminals Bahrain, marked the beginning of 2019-20 Cruise Season as the first luxury ship of the...

Pancha Kosha Theory of Personality

The most common perception of Yoga is related to a physical wellbeing which is restricted to increasing flexibility, strength, balance while reducing stress by...

Batelco Hosts Special Event to Mark Launch of Apple Watch Series 5 Cellular at Capital Club in Presence of Business Customers and Partners

Batelco, the leading digital solutions provider in the Kingdom of Bahrain held an exclusive event to mark the launch of Apple Watch Series 5...

What are non-technology components of AI and ML by Dr. Jassim Haji

There is a wide perception that Artificial Intelligence and Machine Learning is only about programming and Data science, but what are the other essential...

Saar Mall organizes the “United We Stand with Her” Breast Cancer Awareness Campaign

Saar Mall in collaboration with 6/10 Women Empowerment initiative organized the Breast Cancer Awareness and Charity event entitled “United we Stand with Her” on...

iGA Participates in Gulf Data Marathon (Datathon) in Oman

The Information & eGovernment Authority (iGA) participated in the Gulf Data Marathon (Datathon), hosted by the Sultanate of Oman. Datathon is the first activity...

Gulf Air Strengthens Boutique Strategy by Adding More Premium Leisure Destinations in 2020

Gulf Air - the Kingdom of Bahrain’s national carrier – in line with its boutique strategy to add premium leisure destinations to its delicate...

Malabar Gold and Diamond’s new showroom opened

Malabar Gold and Diamonds 6th showroom in Maharashtra and the 2nd showroom in Pune is inaugurated by their Brand Ambassador & Bollywood Actor Anil...

BTEA Launches the Fourth Edition of Sea Festival

Held under the patronage of the Minister of Industry, Commerce and Tourism, H.E. Mr. Zayed bin Rashid Al Zayani, and in the presence of...

iGA CEO at 18th Arab Businessmen and Investors Conference: Bahrain’s Digital Transformation will Enhance its AI and Fourth Industrial Revolution Capabilities

Information & eGovernment Authority (iGA) Chief Executive, Mohammed Ali AlQaed said that the Kingdom of Bahrain’s adoption of Digital Transformation will enhance its artificial...

HM King patronises Bahrain First festival

His Majesty King Hamad bin Isa Al-Khalifa has  patronised the twelfth edition of the “Bahrain First” Festival staged by the Education Ministry at Bahrain...