Wednesday, September 23, 2020

iGA Concludes Workshops on the ‘Tawasul’ System

In line with His Royal Highness Prince Salman bin Hamad AlKhalifa – the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister’s directives to facilitate direct and open communication channels between citizens and public entity officials in all ministries and governmental entities; the Information & eGovernment Authority (iGA) concluded the workshops on the new updates of the National Suggestions and Complaints System ‘Tawasul’. The attendance included 60 concerned employees who represented various entities.

The authority launched the Tawasul system in 2014 as a unified comprehensive platform that enabled direct communication between government entities and beneficiaries of their services by receiving any suggestions, enquiries or complaints. The online communication can be accessed via the system accessible through the national portal on Bahrain.bh or the smart device application launched by HRH. The system provides additional features and further enhancements that allows the employment of mobile device technologies to support incoming cases.

In this regard, iGA Chief Executive Mr. Mohamed Ali AlQaed stated that the workshop has witnessed outstanding interaction by the participants as they were directly involved in developing the system. He added that this has allowed them to exchange their experiences and expertise. iGA’s concerned employees showcased a number of new updates, conducted on Tawasul. The presentation enables participants to handle received cases in line with best standards practiced in this regard. Authority representatives also demonstrated and introduced attendees to the features of the application so as to benefit both government entities and service users.

During the workshop, enhancements which were made on the user’s interface (User Back-End) of the public entities were addressed. Improvements such as recalculating the period of transferring the complaint from one ministry to another through the system, sending a monthly report to governmental entities about the system’s performance level together with an immediate automatic report in the event of exceeding any complaint in the time period assigned to respond were also reviewed. Enhancements also comprised the capability of changing the type of request in regards to complaints, enquiries and vise-versa.

The Tawasul system can be accessed by entering the website Bahrain.bh/tawasul or by downloading the application ‘Tawasul’ from the eGovernment Apps Store on Bahrain.bh/apps – available on both the Android and iOS platforms.

MOST READ

HM King’s humanitarian initiatives lauded by Sudan’s foreign minister

Sudan’s Acting Foreign Minister Omar Qamar Al Din Ismail has praised the support of His Majesty the King to Sudan in various circumstances and...

Interior Minister: valid PCR certificates for entry to Bahrain via causeway

The Interior Minister General Shaikh Rashid bin Abdullah Al Khalifa said that Polymerase chain reaction (PCR) certificates accredited by the Saudi Health Ministry within 72...

BD 150,000 ‘Shop & Win’ anniversary bonanza

Lulu Hypermarket is celebrating its 13th anniversary of being a retail leader in the Kingdom of Bahrain with a grand ‘Shop and Win’ e-raffle...

Kdan Mobile’s DottedSign Includes AATL Certificates to Ensure Users the Highest Level of Electronic Signature Process

Kdan Mobile Software Ltd., a global software as a service (SaaS) company, has announced that its e-signature service DottedSign now includes a digital identity...

BRAVE CF 42 full fight card released with 12 nations represented and the Flyweight Tournament quarter-finals

BRAVE Combat Federation returns to the Kingdom of Bahrain, for the second consecutive week with BRAVE CF 42, on September 24th. The promotion released the full...

Bahrain exports BD190 Million Worth of Products of National Origins during August 2020

The Information &eGovernment Authority (iGA) issued its foreign trade report of August 2020, encompassing data on the balance of trade, imports, exports (national origin),...

Health Ministry: target of 6000 volunteers reached

A total of 6000 people hailing from different nationalities have volunteered for the phase III COVID-19 vaccine clinical trials. The Ministry of Health has announced...

Plans to improve electricity, water services discussed

Electricity and Water Affairs Minister, Wael bin Nasser Al-Mubarak, received here today the representative of the third constituency of the Northern Governorate at the...

Driver License and Vehicle Certificates Can Now Be Issued Via Bahrain.bh!

Having earlier introduced a number of traffic services such as Payment of Traffic Conventions and Issuance of International Driving Licenses, the National Portal bahrain.bh...

Volunteering for Humanity: The phase III clinical trials in the Kingdom

The phase III clinical trials are being conducted in the Kingdom in collaboration with Abu-Dhabi based G42 Healthcare using a vaccine developed by Sinopharm...

Bahrain marks World Patient Safety Day

Bahrain joins the world in marking the World Patient Safety Day observed on September 17. This year's theme is “Health Worker Safety: A Priority...

The Avenues-Bahrain 3rd Year Anniversary Celebration

The Avenues-Bahrain is celebrating its 3rd year anniversary since opening its doors to the public on the 29th of October 2017. The Avenues –...

Towards Creating Career Opportunities: Interview with Pakiza Abdulrahman

Bahrain Economic Development Board is an investment promotion agency chaired by His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince, Deputy Supreme...

The aftermath of a historic night for BRAVE CF and Arab MMA

BRAVE Combat Federation’s vision of globalizing the sport started within the Arab world, which was often overseen by many other organizations, and to provide...

Loan payment deference to help citizens, SMEs

The banks’ response to defer loan payments until the end of the year is a continuation of the initiatives in the financial and economic...