Tuesday, December 10, 2019

Initial Evaluation for 50 Government Service Centers Begins on 25th February

Government Service Centers Evaluation Committee Chairman Mr. Mohamed Ali AlQaed, Chief Executive of the Information & eGovernment Authority, announced the circulation of the ‘Government Service Centers Evaluation Guidelines’ to all entities following its approval by the Organizing Committee headed by HRH Prince Salman bin Hamad AlKhalifa – the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister. The Guidelines were prepared alongside requirements of the Government Action Plan to manage change, communication as well as create major transformation within the culture of the public sector. He also announced that initial evaluation will begin on 25th February for 50 centers distributed throughout the Kingdom.

This was announced during the outcomes of the Government Service Centers Evaluation Committee’s third meeting held on Sunday (18th February), with the attendance of all members of the committee.

The committee has conducted two workshops in order to introduce public entities to the evaluation mechanism. The final workshop is scheduled to take place on Monday (19th February) at the Bahrain Center for Strategic, International and Energy Studies from 9AM. The workshop is open for all entities which were unable to participate in the previous workshops.

AlQaed stressed the major importance of the evaluation process as it directly contributes to the development of public sector performance, raising customer satisfaction levels by unifying the standards of the delivered services, advancing HR and technical equipment which enhances the concepts of transparency, competitiveness and innovation. He further highlighted that the Government Service Centers Evaluation Guidelines – which has been circulated – aims at strengthening self-compliance in public entities by knowing the bases of quality in delivering the service, the importance of achieving objectives as well as improving performance. The guideline is a roadmap to reach new horizons in performing and transforming into a proactive, innovative and smart government by adopting the foundations of efficiency, effectiveness and development by utilizing the latest concepts in government work.

 During the meeting, the committee discussed a set of matters and showcased the outcomes prepared by evaluation teams along with work mechanisms. The committee was keen on comprehensiveness within the evaluation process of the centers – starting from attaining easy access to the centers, being distinguished in offering the service, compatibility of center’s environment, smooth management of clients up to focusing on the effectiveness of the administrative process applied by the center including the handling of customer’s feedback.

It is worth noting that the committee has been formed following the issuance of resolution No. (9) of 2017 by HRH Prince Salman bin Hamad AlKhalifa – the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister. The committee is headed by AlQaed and include Shaikh Abdulla bin Ahmed AlKhalifa representing the Bahrain Center for Strategic, International and Energy Studies as the Vice President; Dr. Jawaher AlMudhahki representing Education & Training Quality Authority; Dr. Mohammed Behzad representing the National Contact Center; Mr. Jamal AlAlawi representing the Civil Service Bureau; Dr. Ahmed AlShaikh representing Bahrain Institute of Banking and Finance (BIBF); Nada AlQassab from Silah Gulf Co.; Dr. Mohamed Baqer representing University of Bahrain; accompanied by Ahmed AlAwadhi representing the Ministry of Finance as the Secretary.

MOST READ

Bahrain Showcases Cloud Experience in USA

Based on invitation addressed to the Information & eGovernment Authority (iGA), the Chief Executive, Mohammed Ali AlQaed showcased Bahrain’s experience with Cloud technology at...

Breakthrough Industry Insights Unfold at the 26th (WIBC) World Islamic Banking Conference

Under the patronage of HRH Prince Khalifa Bin Salman Al Khalifa, The Prime Minister of the Kingdom of Bahrain, the 26th anniversary edition of...

Gulf Air and Middle East Airlines in Codeshare Partnership

Gulf Air, the national carrier of the Kingdom of Bahrain, and Middle East Airlines-Air Liban, the flag carrier of Lebanon, proudly announce their codeshare...

Crowne Plaza Bahrain – Annual Appreciation Corporate Party 2019

The Crowne Plaza Bahrain hosted their annual appreciation corporate party with an interesting theme: Epic Getaway. The theme was specifically designed to promote the Epic...

Bahrain exports BD154 Million Worth of Trade Products of National Origins during October 2019

The Information & eGovernment Authority (iGA) issued its foreign trade report of October 2019, encompassing data on the balance of trade, imports, exports (national...

Under the patronage of H.H. Shaikh Mohammed bin Mubarak Al Khalifa, Huawei celebrates its 15th anniversary

Under the patronage of H.H. Shaikh Mohammed bin Mubarak Al Khalifa, Deputy Prime Minister and Chairman of the Supreme Committee for Information and Communication...

Centrepoint Reopens at Oasis Mall Riffa featuring the Latest Winter Collection

Centrepoint opened its latest revamped store in Oasis Mall – Riffa. The store was inaugurated by Shaikh Hasan bin Rashid Al Khalifa, Srikant Gokhale-...

Golden Gate hosts the Bahrain Society of Engineers

Taking another stride towards shaping Bahrain’s architectural future, Golden Gate’s doors have remained open to welcome the Bahrain Society of Engineers at its project...

Fatima bint Mubarak Ladies Sports Academy and Abu Dhabi Sports Council Announce Historic Week-long Celebration of Women’s Sports

Organising Committee confirms the 5th International Conference of Sports for Women and the FBM Sports Awards will be the culmination of five days of...

Better late than never by: Dhananjay Mahadev Datar

I got my first award for business excellence in 2003. It was quite surprising and an unexpected development for me. Previously throughout my life...

iGA eServices that keep you posted

Bahrain’s ongoing digital transformation is revolutionising the way that many key services are delivered, making life more convenient for the Kingdom’s residents. For example,...

Thailand on National Day Celebrated in Bahrain

His Royal Highness Prime Minister Prince Khalifa bin Salman Al-Khalifa deputized his Advisor His Highness Shaikh Salman bin Khalifa Al-Khalifa to attend a reception...

Festive Spirits at The Westin & Le Méridien City Centre Bahrain

Celebrate this special time of the year with The Westin & Le Méridien City Centre Bahrain. Exciting offers from turkey take-away, ginger bread house decorating...

New terminal to offer smoother travel experience for passengers with reduced mobility

Bahrain International Airport’s (BIA) new Passenger Terminal Building will deliver a more comfortable and convenient travel experience for Passengers with Reduced Mobility (PRM), Bahrain...

AUBH Honors Faculty & Staff as it Marks First Bahraini Women ’s Day Since Opening

Four out of eight members of AUBH’s senior management team are Bahraini women. The American University of Bahrain (AUBH) today honored its female members of...