Wednesday, September 23, 2020

Ithmaar Bank enhances service to customers with special needs

Ithmaar Bank, a Bahrain-based Islamic retail bank, organised sign language training sessions for branch employees to help them better communicate with customers with hearing disabilities and improve their banking experience.

The training sessions were organised in line with the Bank’s long-standing commitments both to playing a real and meaningful role in the community and to continuously improving its customers’ Islamic banking experiences. The sessions, which were organised by the Ithmaar Bank Human Resources department in cooperation with the Bahrain Deaf Society, were delivered by a specialised instructor at the Bank’s headquarters in Seef.

Ithmaar Bank CEO Ahmed Abdul Rahim

“As a pioneering Islamic retail bank, we take our responsibilities towards our community very seriously,” said Ithmaar Bank Chief Executive Officer, Ahmed Abdul Rahim. “As a result, we have always tried to accommodate the requirements of customers with special needs,” he said.

“On the request of the Central Bank of Bahrain, the Kingdom’s banking and financial services regulator, we introduced a range of additional new services in 2016 specifically for customers with special needs,” said Abdul Rahim. “As part of that initiative, we arranged specialised training sessions for branch employees to allow them to communicate using sign language with hearing impaired customers. The training sessions concluded in December,” he said.

“We organised these specialised sign language training sessions to help our employees gaining new skills,” said Ithmaar Bank Head of Human Resources, Enas Rahimi. “This, in turn, contributes both to improving the quality of life for people with special needs in Bahrain and to developing the Kingdom’s banking and finance industry,” she said.

“The training sessions were developed by specialised experts specifically to meet the requirements of hearing disabled bank customers,” said Rahimi. “Ultimately, our goal is to develop qualified employees who can serve hearing impaired customers.  This will help maintain customer confidentiality and improve their Islamic banking experience,” she said.

MOST READ

The aftermath of a historic night for BRAVE CF and Arab MMA

BRAVE Combat Federation’s vision of globalizing the sport started within the Arab world, which was often overseen by many other organizations, and to provide...

SCE launches training course for radiological and nuclear emergencies

The Supreme Council for Environment (SCE)’s CEO Dr. Mohammed Mubarak bin Dainah, launched the national training course on responding to radiological and nuclear emergencies. The...

GLOMAT – The First Thai-Bahrain Hybrid Virtual Business Meeting

The Royal Thai Embassy, in cooperation with the Office of SMEs Promotion (OSMEP) Thailand, Institution of Small and Medium Enterprises Development of Thailand and...

Carrefour Bahrain Introduces ‘Click and Collect’: The Latest Innovation for Faster and More Flexible Online Shopping

Carrefour, operated by Majid Al Futtaim in the Kingdom of Bahrain, is introducing Click and Collect, a new service that will give online shoppers...

BD 150,000 ‘Shop & Win’ anniversary bonanza

Lulu Hypermarket is celebrating its 13th anniversary of being a retail leader in the Kingdom of Bahrain with a grand ‘Shop and Win’ e-raffle...

Gulf Air Appoints Bahraini Country Manager in Kuwait

Gulf Air, the national carrier of the Kingdom of Bahrain, announces that it has appointed Mr. Mohamed Ibrahim Al Hamer as a Country Manager...

Declaration Supporting Peace: A historic, brave step aimed to enhance regional security and stability

The declaration supporting peace signed by the Kingdom of Bahrain with the State of Israel is a historic move towards establishing peace in the...

Driver License and Vehicle Certificates Can Now Be Issued Via Bahrain.bh!

Having earlier introduced a number of traffic services such as Payment of Traffic Conventions and Issuance of International Driving Licenses, the National Portal bahrain.bh...

Bahrain marks World Patient Safety Day

Bahrain joins the world in marking the World Patient Safety Day observed on September 17. This year's theme is “Health Worker Safety: A Priority...

Volunteering for Humanity: The phase III clinical trials in the Kingdom

The phase III clinical trials are being conducted in the Kingdom in collaboration with Abu-Dhabi based G42 Healthcare using a vaccine developed by Sinopharm...

Interior Minister: valid PCR certificates for entry to Bahrain via causeway

The Interior Minister General Shaikh Rashid bin Abdullah Al Khalifa said that Polymerase chain reaction (PCR) certificates accredited by the Saudi Health Ministry within 72...

Adherence to precautionary measures national responsibility

President of the Supreme Council of Health and Chairman of the National Medical Taskforce for Combating Coronavirus (COVID-19) Lieutenant-General Dr. Shaikh Mohammed bin Abdulla...

The Avenues-Bahrain 3rd Year Anniversary Celebration

The Avenues-Bahrain is celebrating its 3rd year anniversary since opening its doors to the public on the 29th of October 2017. The Avenues –...

Loan payment deference to help citizens, SMEs

The banks’ response to defer loan payments until the end of the year is a continuation of the initiatives in the financial and economic...

Bahrain exports BD190 Million Worth of Products of National Origins during August 2020

The Information &eGovernment Authority (iGA) issued its foreign trade report of August 2020, encompassing data on the balance of trade, imports, exports (national origin),...