Established as the nation’s ICT policy and regulatory body, the Supreme Council of Information and Communication Technology (ictQATAR) supports Qatar’s ambitious vision to achieve social and political change while advancing global competitiveness. The State of Qatar’s Council of Ministers decreed an e-Government project to enable electronic access to essential governmental services.

The objective was to create a centralised testing environment, available at multiple sites allowing greater collaboration and a better way of working across the business. To deliver state-of-the-art e-government services ictQATAR needed state-of-the-art software management capabilities.

ICT QATAR implemented a state-of-the-art business services management using HPE Business Service Management software to immediately realize gains in service availability as well as better visibility and clarity of key performance indicators. This FREE paper explains why and examines the benefits.