PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of David Olivier as its Chief Human Resources Officer.
David comes into this role with diverse experience encompassing over 25 years. As a career diplomat, David has held foreign assignments in Cairo, establishing an Embassy from a zero base – the quintessential start up experience, followed by Washington D.C., the most coveted position amongst diplomats worldwide, where he was responsible for liaising with Congress to promote bilateral relations.
Obtaining a U.S. MBA specializing in HR for multinational corporations, he expanded his career and experience by managing global HR outsourcing for KPMG in New Jersey. Moving to Dubai in 2002, he joined GAMCO (now Etihad Airways) where he implemented a complete change management project to modernize the business and improve its competitive advantage. Moving on to Ericsson, his responsibility grew to multiregional level for all telecoms services employees in Ericsson, as well as managing change as a result of mergers and acquisitions in the IT industry for Hewlett Packard.
“In David, PCCI Group gains a proven HR expert who has impressively demonstrated that he has the personal and expert requirements to actively and systematically develop global HR management at PCCI. The Group recently shifted its headquarters to Dubai and David’s appointment reflects the commitment that PCCI Group has in creating a strong foundation within this region through the creation of new teams and recruiting talented and customer oriented professionals with quality of service and customer commitment remaining the cornerstone of PCCI Group,” said Nidal Kamouni, CEO, PCCI Group.
“As the world gets more connected, with digitization becoming a buzz word, companies are going to have to compete on different levels, the most important being the customer experience. This is where PCCI Group will continue to add its impressive roster of operations, analytics, technology and consulting capabilities, while capitalizing on its proven track record. I am sure my experience to grow and nurture talent on a truly global scale in ways that allow companies to execute upon their mission, strategy and values will be of great benefit to the Group. One of my primary objectives will be to develop a team through effective people management solutions, initiatives and practices, aligning business and HR functional strategies to enable delivery on the business growth agenda, and fostering constructive relationships within the PCCI Group,” said David Olivier, Chief Human Resources Officer, PCCI Group.