In a new achievement added to its outstanding track of records, the Kingdom of Bahrain – represented by Silah Gulf – was presented with the ‘Best Government Help Desk’ award during the Insights Middle East Call Centre Awards 2017 held in Crowne Plaza Dubai. In its 12th edition, the annual event establishes the regional standards for successful remote interaction with customers. The event gathered a large number of international as well as regional experts and specialists in the field of customer service.
The conference highlighted the development of customer interaction methodologies as well as development of strategies, techniques and employees management skills so as to enhance the performance and capabilities of call centers.
“We are honored to have been selected for the award ‘Best Government Help Desk’ in the Middle East. I would like to extend my gratitude to our staff, clients and partners who contributed to this project and believe in us – such belief qualified us to win this award and surpass our counterparts in the Middle East,” Silah Gulf CEO Ricardo Langwieder-Görner stated while expressing his delight for winning the award.
He also stressed that the award reflects the keenness and interest of the government sector in Bahrain to remotely advance the customer service sector; while continuing to comment that the growth of the business outsourcing market by the government sector has led to greater business growth and a more mature experience in dealing with various citizen and customer service solutions.
“Since our inception in 2009, Silah Gulf is keen to excel in providing high-quality, innovative services as well as initiatives that enhance citizen services in the Kingdom. I also hope that this experience adds more commercial value to our customers in Bahrain and abroad,” further commented Langwieder-Görner.
It is worth noting that Silah Gulf follows professional standards and best practices that include integrity, innovation, excellence, passion for work and respect, along with designing, implementing and running premium customer and citizen experience solutions and operations across the GCC.