As part of its continuous efforts to engage with the public and ensure maximum benefits from its programmes, Tamkeen held different sessions across the kingdom in 2015 that saw participation from 11,568 individuals.
This included more than 289 sessions to introduce the public to its many services and support programmes. Through these community engagement efforts, Tamkeen was also able to further understand the local business environment while keeping abreast of changing market dynamics.
Commenting on the announcement, Tamkeen Chief Executive Dr. Ibrahim Janahi said: “Continuous engagement with the public is essential in ensuring that our customers are able to benefit fully from our offerings. Direct contact with individuals and enterprises helps us discuss our programmes and advise customers about the most effective way to use them to best serve their professional objectives and ambitions. These engagement efforts come as part of Tamkeen‘s role as a partner to the private sector and as a supporter of a national strategy that seeks to lay a solid foundation for sustainable development.”
Dr. Janahi added: “Engaging the public enables Tamkeen to collect feedback to better tailor programmes based on various market requirements and the needs of the private sector. Tamkeen will continue its public engagement efforts to ensure greater value to the individuals and enterprises it supports.”
In addition to the nation-wide Customer Engagement and Support sessions, Tamkeen‘s support efforts include customer service, community engagement, enterprise engagement, and public consultation meetings.
In 2015, Tamkeen‘s Customer Engagement and Support department responded to 60,645 inquiries, including 33,010 walk-in visits to Tamkeen’s four customer service centres, as well as more than 3,333 email messages that were sent to Tamkeen‘s support e-mail.
Tamkeen‘s customer service centres at Enma Mall in East Riffa, Sitra Mall, Bait Al Tijjar in Sanabis and Seef Mall, as well as smaller outlets in Bahrain Development Bank branches, serve as the main channels for communication and interaction with the public.
Tamkeen also continuously holds regular open consultation sessions to collect feedback from the public on its support services. The latest session, held in November 2015, was attended by more than 600 participants from the various economic sectors. Furthermore, Tamkeen held 10 dedicated consultation sessions with 10 specific sectors represented.
Due to popular demand, Tamkeen appointed more local community representatives furthering its direct communication efforts with the public. In total, 26 representatives across the kingdom were working with Tamkeen by the end of 2015. Serving as Tamkeen ambassadors, these local representatives are tasked with addressing customer questions and explaining programmes in cooperation with Tamkeen to all interested parties, including businesspeople, employees, students, and job seekers.
To contact Tamkeen or enquire about its programmes and services, interested parties can get in touch with Customer Engagement and Support department by visiting any of Tamkeen’s customer service centres, calling 17383333, or writing to [email protected]