Mr. Mohammed Ali Al-Qaed, Chief Executive of the Information & eGovernment Authority (iGA), Chairman of the Government Service Centre Evaluation Committee chaired the committee’s 6th meeting to discuss the latest developments in the work of the Committee.
During the meeting, Al-Qaed welcomed the members and praised their efforts towards the continuous improvements and development in the evaluation criteria and mechanisms, along with their interest and continuous commitment to adopt best practices that contribute to the effectiveness and efficiency of service quality in the government service centers.
The Chairman also expressed his sincere wishes and all success to all members in the next cycle of the evaluation process (Taqyeem 4), stressing that all achievements accomplished in previous cycles were in-line with the directives of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, which contributed to taking the government service centers to the next level and reinforces the positive competitiveness among them to deliver best services to customer service.
In addition, HRH directives added great value motivating the service centers in adopting best practices and criteria in the field of customer service.
Following to that, Mr. Al Qaed and the committee members reviewed a number of topics on the Committee’s agenda. The committee also reviewed updated version of the Government Customer Service Centers Evaluation Guide 2023 including the updated criteria and requirements, ensuring the virtual service centers are included in the guide.
The committee also discussed the structure of government customer services evaluation and the readiness for the 4th cycle, the formation and preparation of the teams, as well as identifying the service centers that will be evaluated in the next cycle.
In addition, the committee discussed the customer service training programs dedicated for government employees by the Institute of Public Administration (BIPA) at the basic and advanced level, in addition to the training course on service design, in order to build a qualified national cadre capable in delivering excellence in customer service.
The committee concluded the meeting by reviewing the media plan, evaluation and awareness objectives of the committee at all levels to ensure the involvement of customers and service providers as well as institutions and government agencies in the development process.