VIVA Bahrain, the Kingdom’s leading telecommunications service provider celebrates today the tenth anniversary of its successful partnership with multi-award winning and leading premium Customer Experience specialist, Silah Gulf.

VIVA’s partnership with Silah has provided for an exceptional customer service and many service achievements and industry awards. Most recently, the strong impact of the partnership was seen when VIVA won the distinguished “Best Customer Service company in Telecommunications” awards from the Global Business Outlook Awards 2018. The awards were presented in recognition of VIVA being a major driving force in delivering world-class customer service experience in Bahrain.

VIVA Bahrain Chief Executive Officer, Mr. Ulaiyan Al Wetaid said, “We are very proud of the results we have achieved working with Silah Gulf, due in great part to their understanding of the importance of providing superior customer service solutions. Together with Silah we are uniquely positioned to offer a customer experience journey designed uniquely to enrich the lives of our customers and create a truly integrated service experience.”

Silah Gulf Chairman, Information & eGovernment Authority Chief Executive Mr. Mohammed Ali AlQaed expressed his pride in the 10 years relationship with VIVA and commented that Silah Gulf’s substantial investment in advanced infrastructure and international knowledge has always been focusing on transforming customer-experience to support the government to offer innovative solutions as well as engage in strong-based public private partnerships that have led to significant developments. Additionally, Silah highly considers customer satisfaction through the utilization of high standards quality call centers that serve clients most efficiently and deliver in a timely manner.

Silah Gulf LLC (Silah), is a premium, multi-award winning customer experience solutions specialist, headquartered in the Kingdom of Bahrain, Silah Gulf was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s Information & eGovernment Authority and UK based Merchants (Dimension Data) with operations in Bahrain, Kuwait and Saudi Arabia, In the GCC Silah operates with a workforce of over 650 customer experience professionals supporting clients throughout the region in the Telecom, Banking, Government, Retail, FMCG and Travel industry. Silah Gulf is registered under commercial registration number 72853 in the Kingdom of Bahrain.