Friday, July 19, 2019

IDG Contributor Network: Zendesk acquires BIME Analytics — but what of the GoodData bromance?

Unrequited love or, more correctly, a jilted lover, is such a sad thing to see. Is that what’s happening between Zendesk and GoodData?

A couple of days ago Zendesk, the recently IPO’d vendor of help desk and customer support software, announced that it is acquiring French analytics vendor BIME Analytics for $45 million in cash. BIME is (was) and early stage startup with the majority of its team based in Montpellier. As such, it is something of an unusual acquisition — while Zendesk was founded in Europe itself (Copenhagen, precisely) newly listed companies have a tendency to look to Silicon Valley for M&A opportunities.

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