Thursday, April 9, 2020

AI and Emotional Quotient (EQ) Skills

Several researchers (inside and outside Bahrain) are reporting, and independent research confirms, that artificial intelligence (AI) will reshape our economy and the roles of workers and leaders along with it. Jobs that don’t disappear will see a significant shift as the tasks that are easily and inexpensively accomplished by robots become automated. The work that remains will very likely focus on relating. To adapt and prosper, the smart worker will invest in “human relating” skills — empathy, compassion, influence, and engagement. For simplicity, let’s call these emotional quotient (EQ) skills. These are skills in which women commonly excel.

Gender differences are a sensitive topic and we address them here with trepidation. There is a fine line between understanding commonalities and stereotyping, and the debate about nature versus nurture is robust. But whether you believe that men and women, on average, have different types of brains (as Simon Baron-Cohen, a British clinical psychologist and professor of developmental psychopathology at the University of Cambridge, has theorized) or that gender differences are a result of cultural norms and conditioning (as numerous other studies have explored), the real-world results are similar: Men and women, on average, excel in different dimensions and take on different roles in the workforce. By no means does that suggest that men and women are not equal — just different.

It is clear that men have quite an advantage in the working world — just check out the latest research by McKinsey & Co. on gender equality in the workplace. Men have greater representation among leadership roles, greater presence in higher-paid industries, hold nearly 80% of board seats, and earn higher compensation on average, even for the same jobs.

It is believed that AI has the ability to help level the playing field. It will do so, researchers think, by replacing many roles and functions where men typically dominate.

Jobs That Currently Demand High EQ Are Dominated by Women

An examination of common occupations by gender in the U.S. by the Department of Labor reveals some unsurprising data. Women predominate in jobs that involve relating, caretaking, and providing services, making up more than 80% of the country’s school teachers, nurses and home health aides, social workers, and secretaries and administrative assistants. Men outweigh women in fields that tend to be physical, STEM- and finance- related, and more isolated rather than relational, such as truck drivers, janitors, laborers, and software developers. Men are also better represented in higher-paying, often analytical fields, such as law, medicine, and engineering.

One perspective on the ways that different skill sets play out at work is the empathizing-systemizing theory, which measures people’s inclinations to empathize (identify, understand, and respond to the mental states of others) and to systemize (analyze, understand, and predict system). According to Baron-Cohen, the theory’s author, women score higher on empathizing and men higher on systemizing. A recent Korn Ferry report aligns with this point of view: It found that women score higher than men on 11 out of 12 key emotional intelligence competencies. These include demonstrating empathy, conflict management, and coaching/ mentoring.

By Dr. Jassim Haji

 

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