Thursday, October 17, 2019

BisB Offers Personalized Concierge Services for AlThuraya Account Holders

Bahrain Islamic Bank (BisB) recently formed a Joint venture partnership with Peacock Concierge, a leading provider of personal assistance services in the GCC. This partnership comes in line with the Bank’s strategic transformation of Al Thuraya Privileged Banking services, providing a unique value proposition to its private banking customers, including handling day-to-day personal schedules, event and travel management, overseeing customer inquiries and complaints, and streamlining routine tasks to simplify daily life. The signing ceremony was attended by Ms. Dalal AlQais, General Manager of Retail Banking of BisB, and Mr. Hassan Al Suwaidi, Chief Executive Officer of Peacock Concierge.

Ms. Dalal AlQais, said, “At BisB, we continually seek to respond to the needs of our clients, enabling them to conduct simpler, faster and hassle-free banking transactions, elevating their banking experience. We look forward to working closely with Peacock Concierge, which will allow our Al Thuraya customers to enjoy an array of services that will be provided twenty-four hours a day, seven days a week. Our customers will enjoy Peacock’s exceptional level of service across the Kingdom of Bahrain through the concierge company’s personalized messenger services, dedicated to handling their requests with confidentiality, speed and efficiency, and maintaining the ultimate level of security and confidentially.”

Mr. Hassan Al Suwaidi, said, “As a leading provider of premium concierge services, we are excited to work with BisB in this valuable partnership which will further strengthen our expansion strategy in the GCC. In parallel with the Bank’s aim to facilitate customers’ ease in managing their financial affairs, we have appointed our network of professionals to grant our customers peace of mind. Our consultants will be responsible for managing BisB’s customers’ requirements through a broad range of services, including VIP Meet & Assist airport services, insurance package management, delivery and courier services, luxury car transportation services, and holiday and event planning. In addition to a personalized Relationship Manager to meet all their financial needs, our 24/7 call center staff will be dedicated to cater to customers’ needs around the clock.”

 

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