Downtown Rotana, the luxury hotel in the heart of Manama, has partnered with regional CSR consultants, CSR Regional Network, in an effort to enhance the skills of its hotel staff when handling guests with special needs. An intensive one-day training session was held at Downtown Rotana’s Al Maha Ballroom, in the presence of over 60 staff members and the active involvement and support of individuals with special needs.
Lilian Roger, General Manager of Downtown Rotana, commented: “Being ready and fully equipped with the necessary skills to serve all our guests, and provide optimum levels of service has always been our main goal. This specialised training was organised to enhance the skills set of our team and further ensure that they are capable to offer all our guests, without exception, the best service possible. We want to be proactive and cover all areas of customer service, so that we can foresee possible issues and tackle them in advance.”
CSR Regional Network is an independent consultancy which aims to raise awareness about the importance of CSR within organisations. The entity aims to spread their message through consultations, training, and workshops which are made available through its branches and representative offices in the Kingdom of Bahrain, Qatar, Kingdom of Saudi Arabia, Egypt, Sudan, Holland, and Turkey.