Friday, September 25, 2020

Help desk hiring is strong as IT gets more complex

Support center ticket volumes have been increasing, and this may be good for job seekers.

Nearly 65% of all organizations surveyed by HDI, an industry group, report that ticket volumes have increased in their organization. Only 10% reported a decrease, according to HDI’s 2015 Support Center Practices & Salary Report. The survey is based on data collected from 803 technical support professionals.

This is part of an ongoing trend. Since 2009, around two thirds of all organizations have reported year-over-over year increases in ticket volumes, with the exception of last year, when 57% said they had seen an increase in ticket volume.

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