Northern Governorate Joins ‘Tawasul’ System


The Governor of the Northern Governorate, H.E. Ali bin AlShaikh Abdul-Hussain AlAsfoor today announced that the Governorate has joined the National Suggestions & Complaints System, ‘Tawasul’, raising the total number of participating public entities to 32.

HE Ali Al Asfoor stated that the Governorate has joined ‘Tawasul’ in response to HRH Prince Salman bin Hamad Al Khalifa, the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister’s directives to increase citizens’ participation by establishing clear communication platforms between citizens and public entities

To achieve service excellence, the Governorate has created a dedicated team to handle citizens’ suggestions and complaints, bridging the communication gap between citizens and authorities and improving customer experiences in line with citizens’ aspirations.

The Governorate will collaborate with the iGA to provide training programmes to develop employees’ skills, enhance their performance and ensure effective communication with the public

The Tawasul application is available on the eGovernment Apps Store via or on the National Portal at