Friday, December 13, 2019

Taqyeem Committee meets ahead of 2019 evaluation of Government Services Centers

Information & eGovernment Authority (iGA) Chief Executive Mohammed Ali Al Qaed chaired a high-level Taqyeem Committee meeting ahead of the Bahrain Government assessment program’s second annual evaluation, which is set to kick off soon.

Al Qaed thanked the Taqyeem committee members for their efforts during last year’s inaugural assessment of the government service centers, which had a direct impact on improving the level of services delivered to the public, and raising the center’s performance, transparency and ingenuity. As a result, some of these centers achieved a Gold Category classification. This year’s program will help to ensure consistently high levels of services from centers that already display an outstanding level of performance, while also raising the standards of those that did not meet quality level requirements last year.

The committee reviewed high-level plans for the 2019 assessment activity, discussing a proposal to upgrade the mechanisms and criteria listed in the Government Service Centers Evaluation Booklet. This is in line with a government action plan to ensure Services Centers working environments support the sustainable development process which requires raising public sector efficiency levels and capabilities.

The amendments are based on observations and results from last year’s assessments, and the lessons learned from them. They will gather and consolidate best practices in one place, with the aim of improving customer satisfaction across all government services channels.

The Guide aims to encourage initiatives that further improve the services offered by government agencies through customer facing service centers. It will serve as a road map for public organizations seeking continuous improvement to take their performance to new heights, shift to more proactive, innovative, and “smart” practices, and help create a fully integrated government eco-system.

Also in attendance at the meeting were Committee Vice Chairman Shaikh Abdullah bin Ahmed Al Khalifa, and Members Dr. Jawaharlal Al Mudhahki, Jamal Al Alawi, Ahmed Al Mannai, Nada Al Qassab, Dr. Mohammad Baqer, and Fatima Barhoom, and Secretary Ahmad Al-Awadhi.

Among the Committee’s responsibilities is the preparation of an annual evaluation plan, including review and approval of reports created by a centralized team charged with supervising the evaluation process. In addition, it is responsible for classifying the performance levels of government service centers, and periodically updating evaluation processes to ensure they remain in line with latest developments in the fields of customer and public services.

 

Email: [email protected]

MOST READ

SWEET SUCCESS! Interview with Abdul Majeed Theruvath, Director of Jamal Showaiter Sweets

The saying that great things have small beginnings seem to really fit the life of serial entrepreneur Abdul Majeed Theruvath, the Managing Director of...

New terminal to offer smoother travel experience for passengers with reduced mobility

Bahrain International Airport’s (BIA) new Passenger Terminal Building will deliver a more comfortable and convenient travel experience for Passengers with Reduced Mobility (PRM), Bahrain...

Khalifa Bin Salman Port celebrates a decade of contribution to Bahrain’s economic development

The Kingdom’s only commercial port and one of the most efficient ports in the region, Khalifa Bin Salman Port (KBSP) is celebrating ten years...

Vijnanamaya Kosha

Vijnanamaya kosha is the wisdom sheath covering the ‘atma’ or pure consciousness. Jnana means knowledge but Vijnana means specialized knowledge. This knowledge is not...

In a strategic partnership with “Tamkeen”, The 2nd Falak Unreasonable Entrepreneur Weekend Concluded

Serving as a vehicle to educate and inspire start-up entrepreneurs across Bahrain; the 2nd edition of The Falak Unreasonable Weekend, was held on Friday...

iGA eServices that keep you posted

Bahrain’s ongoing digital transformation is revolutionising the way that many key services are delivered, making life more convenient for the Kingdom’s residents. For example,...

Centrepoint Reopens at Oasis Mall Riffa featuring the Latest Winter Collection

Centrepoint opened its latest revamped store in Oasis Mall – Riffa. The store was inaugurated by Shaikh Hasan bin Rashid Al Khalifa, Srikant Gokhale-...

Festive Spirits at The Westin & Le Méridien City Centre Bahrain

Celebrate this special time of the year with The Westin & Le Méridien City Centre Bahrain. Exciting offers from turkey take-away, ginger bread house decorating...

Breakthrough Industry Insights Unfold at the 26th (WIBC) World Islamic Banking Conference

Under the patronage of HRH Prince Khalifa Bin Salman Al Khalifa, The Prime Minister of the Kingdom of Bahrain, the 26th anniversary edition of...

We rise by helping others by Dhananjay Mahadev Datar

One day I was working in my office. Just then my business associate came in to meet me. He was accompanied by an unfamiliar...

Thailand on National Day Celebrated in Bahrain

His Royal Highness Prime Minister Prince Khalifa bin Salman Al-Khalifa deputized his Advisor His Highness Shaikh Salman bin Khalifa Al-Khalifa to attend a reception...

Essential Oil Remedies for Dry Feet

With the winter season on its full swing, dry feet that tamper the appearance of your feet also causing the uncomfortable and painful walk...

City Centre Bahrain announces Summer Campaign winners

City Centre Bahrain, the Kingdom’s premier lifestyle and shopping destination, announced the last 2 winners of the mall’s Fashion Campaign; Misbah Arefin who won...

Gulf Air Expands International Sales with APG IET

Gulf Air, the national airline of the Kingdom of Bahrain, has signed up with APG to benefit from their latest ticketing solution APG IET...

CBB Governor, Rasheed Al Maraj, receives prestigious banking award

Central Bank of Bahrain (CBB) Governor Rasheed Al Maraj was conferred the Lifetime Achievement Award at The Banker Middle East Industry Awards for his...