Saturday, January 18, 2020

Taqyeem Committee reviews government service center evaluation and discusses ways of improving performance

Information & eGovernment Authority (iGA) Chief Executive Officer Mohammed Ali AlQaed chaired a Government Service Centre Evaluation Committee (Taqyeem) meeting, which reviewed the evaluation of government service centres and different ways to improve performance. In attendance was Ministry of Foreign Affairs Undersecretary for International Affairs, Chairman of the Board of Trustees of the Bahrain Center for Strategic and International Studies and Energy Studies, and Taqyeem Vice-Chairman His Excellency Dr. Shaikh Abdulla bin Ahmed Al Khalifa.

 

AlQaed praised the efforts of the committee in developing the performance of government centers, expressing his hope for continued improvement. The results of the second year of the program were reviewed to determine the most important developments in comparison with the previous year. Also discussed was the way in which performance can be improved in order to achieve desired goals.

 

The evaluation process of the second year of the program began last October and continued for two weeks, during which more than 70 service centers were monitored through field and secret shopper visits, and customer service surveys.

 

The committee discussed the recommendations of the central evaluation team on developing the performance of some service centers and reviewed the results of an iGA opinion poll on the work of the committee.

 

The evaluation committee aims to develop the performance of government entities and raise the level of customer satisfaction by standardizing the levels of service provided and developing human resources and technical equipment capabilities to improve transparency, competitiveness and creativity. It develops the criteria for evaluating the centers and prepares and updates an evaluation guide. It also lays down the annual plan to evaluate centers, and reviews and approves reports that the government centers evaluation team prepares, including their proposed rankings of service centers based on performance, which it follows up on in order to help improve ranking level.

 

The meeting was also attended by Dr. Jawaher Al-Mudhahki, representing the Quality Education & Training Authority; Jamal Al-Alawi representing the Civil Service Bureau; Ahmed Al Mannai representing the National Communication Center; Nada Al-Qassab and Dr. Mohammed Baqer representing the University of Bahrain; Fatima Barhoum from the iGA; and committee secretary Ahmed Al Awadhi.

MOST READ

Bahrain committed to enhancing health care system

The health care system in Bahrain has accomplished great achievements during the past decade and the government is fully committed to continue to enhance...

The Musical Life of Acceptance & Love, Interview with Isa Najem

Bahrain’s own Isa Najem has raised the prestige of the Kingdom in the global music platform by winning the “Best Original Music Score” by...

Introducing the ALL-New 2020 KIA Niro Hybrid in Bahrain

Bin Hindi Motors, the exclusive distributor of KIA MOTORS in Bahrain recently unveiled the enhanced New 2020 Niro Hybrid in the Kingdom. From every angle,...

2020 predictions for AI trends by Dr. Jassim Haji

Artificial Intelligence has been the technology story in Bahrain and round the world during 2019 and it doesn’t look like the excitement is going...

Don’t hurt others’ Self-Esteem by Dhananjay Mahadev Datar

Once, on a holiday, one of our stores was more crowded than usual and there was a crowd in front of the billing counter....

Avoid these skin mistakes during Winter

Dry skin and winter season are quite the duo and there are mistakes that can make our skin worse. Here’s a guide to understand...

BTEA participates in SATTE 2020 in India

For the first time since its establishment, the Bahrain Tourism and Exhibitions Authority (BTEA) is participating in the 26th edition of South Asia's leading...

Batelco Expands its Cloud Connect Solutions by Introducing Google Cloud Interconnect

Batelco, the leading digital solutions provider in the Kingdom has expanded its cloud connect solutions portfolio with the introduction of Google Cloud Interconnect. The...

Pitta Dosha

The doshas are biological energies found throughout the human body and mind. They govern all the physical and mental processes and provide a unique...

Sony Middle East & Africa adds Super-Large Sized TVs for its MASTER Series

Sony Middle East & Africa has upped its flagship MASTER Series in Bahrain with the launch of the new Z9G 8K LED and A9G...

Bahrain Fintech Bay to host “OpenX 2020” Open Banking Conference

Bahrain FinTech Bay will host “OpenX 2020” an Open Banking conference held under the patronage of the Central Bank of Bahrain. The conference will...

Mercedes-Benz unveils Vision AVTR, an Avatar-themed concept car with scales

Mercedes-Benz has just pulled the wraps off of a wild new concept car that was inspired by the 2009 movie Avatar called — what...

Sports services, projects in Northern Governorate discussed

Youth and Sports Affairs Minister, Ayman bin Tawfeeq Al-Moayyad, has stressed the importance of constant coordination with municipal councils to ensure the progress of...

Muharraq’s ID Card Service Center Now Closed on Saturdays

If you’re living in Muharraq and were looking to visit the ID Card Service Center, heads up: the center is no longer opens on...

Representatives Council and Tamkeen signs agreement to train 40 Bahrainis

The Representatives Council’s Secretariat-General and the Labour Fund (Tamkeen) signed an agreement. It is to train 40 Bahrainis to work at MPs’ offices temporarily. Secretary-General...

Fatal error: Uncaught wfWAFStorageFileException: Unable to verify temporary file contents for atomic writing. in /home/bahrainthisweek/public_html/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/storage/file.php:52 Stack trace: #0 /home/bahrainthisweek/public_html/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/storage/file.php(659): wfWAFStorageFile::atomicFilePutContents('/home/bahrainth...', '<?php exit('Acc...') #1 [internal function]: wfWAFStorageFile->saveConfig('synced') #2 {main} thrown in /home/bahrainthisweek/public_html/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/storage/file.php on line 52