Wednesday, August 12, 2020

Your Opinion Matters! Help Improve the Quality of ID Service Centers with ‘Tawasul’

Now, you can have a direct hand in shaping better future standards of government centers with the ‘Tawasul’ National Suggestions & Complaints System mobile app! Using the app, Identity Card Service Center visitors can rate Information & eGovernment Authority (iGA) center’s facilities, services, agents, and their experiences quickly and easily by scanning the QR Code assigned individually at each of iGA’s branches, located in Isa Town, Muharraq and Mina Salman.

The best part? No more forms! To make the procedure as time-efficient and hassle-free as possible, you can simply access the Tawasul app (while you are at the center), select the ‘Evaluating Government Service Centers’ option, then capture the QR code available on several printed materials and boards fixed inside the centers. Then, you can fill out the 5 short survey questions using your smartphone and submit your answers. The results are then collected and sorted as part of iGA’s continuous development of service quality and performance to achieve higher levels of customer satisfaction.

iGA considers enhancing customer experience to be crucial, and invites users to join them in the journey towards achieving best-in-class service by submitting their feedback and opinions on the quality of services they experienced at the ID centers.

For any suggestions or enquiries, please contact iGA via the National Suggestions & Complaints System, ‘Tawasul’ on Bahrain.bh or the mobile app which can be obtained via the eGovernment Apps Store at Bahrain.bh/apps.

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