Wednesday, November 13, 2019

Your Opinion Matters! Help Improve the Quality of ID Service Centers with ‘Tawasul’

Now, you can have a direct hand in shaping better future standards of government centers with the ‘Tawasul’ National Suggestions & Complaints System mobile app! Using the app, Identity Card Service Center visitors can rate Information & eGovernment Authority (iGA) center’s facilities, services, agents, and their experiences quickly and easily by scanning the QR Code assigned individually at each of iGA’s branches, located in Isa Town, Muharraq and Mina Salman.

The best part? No more forms! To make the procedure as time-efficient and hassle-free as possible, you can simply access the Tawasul app (while you are at the center), select the ‘Evaluating Government Service Centers’ option, then capture the QR code available on several printed materials and boards fixed inside the centers. Then, you can fill out the 5 short survey questions using your smartphone and submit your answers. The results are then collected and sorted as part of iGA’s continuous development of service quality and performance to achieve higher levels of customer satisfaction.

iGA considers enhancing customer experience to be crucial, and invites users to join them in the journey towards achieving best-in-class service by submitting their feedback and opinions on the quality of services they experienced at the ID centers.

For any suggestions or enquiries, please contact iGA via the National Suggestions & Complaints System, ‘Tawasul’ on Bahrain.bh or the mobile app which can be obtained via the eGovernment Apps Store at Bahrain.bh/apps.

MOST READ

McLaren Bahrain hosts exclusive McLaren GT drive event on its dynamic debut the Middle East

McLaren Bahrain hosted the first McLaren GT: The Drive event in the Kingdom of Bahrain, as part of the regional dynamic debut of the...

Marriott International hosted Global Appreciation Week at The Westin City Centre Bahrain

Marriott International in Bahrain with five participating hotels in Bahrain, The Westin City Centre Bahrain, Le Meridien City Centre Bahrain, Sheraton Bahrain Hotel, Marriott...

HM King hails Bahrain’s sport achievements

His Majesty King Hamad bin Isa Al Khalifa received at Sakhir Palace Bahraini athletes and teams who brought about various sport achievements, in the...

Saar Mall organizes the “United We Stand with Her” Breast Cancer Awareness Campaign

Saar Mall in collaboration with 6/10 Women Empowerment initiative organized the Breast Cancer Awareness and Charity event entitled “United we Stand with Her” on...

Al Hawaj announces 3 Hot Days Winners

Three major cash prizes and 27 other special prizes were given to winners when Al Hawaj and Credimax held its "3 Hot Days" promotion...

Speak the Customer’s Language

My initial days in Dubai were dull and lonely. The main reason was that I had a problem of communicating with the local customers....

BTEA Launches the Fourth Edition of Sea Festival

Held under the patronage of the Minister of Industry, Commerce and Tourism, H.E. Mr. Zayed bin Rashid Al Zayani, and in the presence of...

Batelco Announces Support of Fifth IRONMAN 70.3 Middle East Championship in Bahrain

As part of its commitment to the sports sector, Batelco announced that it will be a Platinum Sponsor and Exclusive Telecom Partner of the...

Gulf Air Resumes Flights to Erbil Strengthening its Regional Network

Gulf Air, the national carrier of the Kingdom of Bahrain, today announced the resumption of its direct services between Bahrain and Erbil in Iraq;...

What are non-technology components of AI and ML by Dr. Jassim Haji

There is a wide perception that Artificial Intelligence and Machine Learning is only about programming and Data science, but what are the other essential...

Apexification – Tooth Maturation Technique

Tooth decay is a common dental condition occurring in children, teens and adults. When you eat or drink foods containing sugars, the bacteria in...

Cruise tourism continues to remain strong in 2019-2020

Khalifa Bin Salman Port (KBSP), operated by APM Terminals Bahrain, marked the beginning of 2019-20 Cruise Season as the first luxury ship of the...

iGA Participates in Gulf Data Marathon (Datathon) in Oman

The Information & eGovernment Authority (iGA) participated in the Gulf Data Marathon (Datathon), hosted by the Sultanate of Oman. Datathon is the first activity...

5 Common Retinol Myths Busted!

Retinol, which is basically Vitamin A, improves collagen production in the skin, skin elasticity and fights signs of skin ageing such as wrinkles and...

Cadastral Survey Services are Available Online

If you were planning on submitting a land survey request but you were worried about the time and effort spent on tracking the progress...